Refund & Returns Policy — Mode. Drinks

We want you to love Mode. If something isn't right, we're here to help. This policy sits alongside your rights under the Australian Consumer Law (ACL), which we never seek to exclude.

Change of mind

Because Mode is a consumable product, for health and safety reasons we can only accept change-of-mind returns on items that are unopened, unused and in original condition, within [30] days of delivery. Return postage for change-of-mind returns is at your cost. Once we receive and inspect the item, we'll refund the product price to your original payment method.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged or incorrect, you're entitled to a replacement or refund under the ACL. Please email us at on@modedrinks.com.au within 7 days of delivery with your order number and a photo of the issue, and we'll make it right, including any return postage.

How to start a return

Email on@modedrinks.com.au with your order number and reason for return. We'll reply with the next steps. Please don't send items back before contacting us.

Refund timing

Approved refunds are processed within [5] business days of us receiving your return or approving your claim. Your bank or card provider may take a few extra days to show the funds.

Non-returnable items

Opened or used product (except where faulty), and any item not in its original, resalable condition.

Questions? Email on@modedrinks.com.au. Mode. Drinks, formulated and packed in Australia.