Privacy Policy , Mode. Drinks

Effective date: 31 August 2026

Your privacy

Your privacy matters to us. Thomson Investment Group Pty Ltd (ABN 35 697 561 069), trading as Mode. Creatine, the business behind Mode. Drinks (collectively 'Mode', 'we', 'our', 'us'), is committed to protecting your privacy and upholding your rights when you use this site.

Who we are and how to contact us

We are Mode. Drinks and we're based in Australia. This Privacy Policy applies to the products we provide on our site modedrinks.com.au ('Site') and our social media channels, and explains how we collect, hold, use and disclose data in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (and, where applicable, the EU GDPR). It forms part of our Website Terms & Conditions.

This policy does not cover information you submit on other websites, even if we communicate with you there. For example, anything you post on Instagram, Facebook, TikTok or YouTube is governed by those platforms' privacy policies, not this one.

For any privacy questions, email us at on@modedrinks.com.au.

Our role in your privacy

Whether you're a customer or just visiting, this Privacy Policy applies to you.

Our responsibilities. As the provider of the products and services on this Site, we determine how and why your data is processed. We do not sell or rent your details to any third party. We want you to know exactly what information is collected and how we use it.

Your responsibilities. Please read this Privacy Policy and our Website Terms & Conditions. If you give us any data relating to a third party, you confirm you have the right to authorise us to process it in line with this policy.

When and how we collect data

From the moment you visit our Site, we may collect data. Sometimes you provide it directly (by completing a form or emailing us); other times we collect it automatically. We may also collect data when you:

• interact with us on social media;
• accept our cookies and other tracking technologies on any device you use to interact with us; or
• voluntarily submit your data to us for any reason.

Types of data we may collect

• Contact details (name, address, email);
• Financial information (payment details when you become a customer);
• Data about the products or services you buy;
• Data that identifies you (IP address, login, browser type, time zone, browser plug-ins, geolocation, operating system and version);
• Data on how you use our Site (URL clicks, product and page views, time on page and other actions).

How and why we use and disclose your data

We only use your data where we have a legal basis to do so. We use it for the purposes it was collected and related purposes, including to:

• run and improve our Site;
• provide you with products, information and services;
• provide customer support;
• detect and prevent fraud;
• make your experience more efficient and enjoyable;
• carry out market research (e.g. asking for feedback);
• tell you about events, products, services or opportunities that may interest you;
• send you marketing (with your consent); and
• monitor your compliance with our Website Terms & Conditions.

We may disclose your data for the purposes it was collected and also: as required by law; with your consent; within our business; to send marketing (with your consent); to run promotions and giveaways (including contacting winners and displaying names online/on social); and to third parties who help us provide our products and services.

Analytics and advertising tools

We may use Google Analytics to understand how our Site is used, including for display advertising and remarketing, which means you may see our ads across the internet based on past visits. You can learn how Google collects data and how to opt out via Google's own tools. If we run a Meta (Facebook/Instagram) Pixel, we use it to measure and improve ad performance; you can review Meta's privacy policy and control your ad preferences in your Meta account.

Your choices

Don't provide us with personal data. You can choose not to. If you do, we may not be able to provide products or services, but you can still browse the Site.

Turn off cookies. Our Site uses cookies and similar technologies for certain functionality. You can turn them off or delete them via your browser settings. You can still use the Site, but some services may not work as effectively.

Opt out of marketing. We'll always tell you before we collect data how we intend to use it, and we'll get your consent for marketing (which you can withdraw at any time). You can opt out via our contact page or the 'unsubscribe' link in any marketing email.

Your rights

You can exercise your rights at any time by emailing on@modedrinks.com.au.

• Access, we'll provide the information we hold about you within 30 days of your request, unless doing so would adversely affect the rights of others. We'll tell you if we can't comply and why.
• Correction, ask us to correct any information you believe is inaccurate.
• Objection, object to us using your data for profiling or automated decisions.
• Erasure, request that we delete the data we hold about you, except where we're legally required to keep it (e.g. tax records).
• Complaint, if you're unhappy with how we handle your data, contact us first. If you're not satisfied with our response, you can seek a review from the Office of the Australian Information Commissioner (OAIC).

How secure is the data

We take security seriously and maintain reasonable physical, electronic and procedural safeguards to protect your data, including:

• password access to accounts;
• storing electronic data with reputable third-party providers who have appropriate security protections; and
• limiting access to personal information to those who need it.

No system is perfect, so while we can't guarantee absolute security, we work to keep your information safe.

Where we store data

We use service providers based in Australia. If we transfer personal data outside Australia, we take steps to ensure your privacy rights remain adequately protected and that those providers have similar safeguards in place.

How long we store data

We keep your data only as long as we need it, which depends on your interactions with us. If you've made a purchase, we keep a record for as long as necessary for invoicing and tax purposes. When we no longer need your information, we delete it.

Third parties who process your data

We share data with third parties only: with our suppliers and service providers working for us; our professional and legal advisers; law enforcement or government authorities where required; and where we have your consent or are otherwise legally permitted.

Payment security

Our store is hosted on Shopify, and payments are processed through secure, real-time authorisation. To protect your data:

• payments are fully automated with an immediate response;
• your complete card number can't be viewed by us or any outside party;
• transaction data is encrypted for storage within Shopify's secure data centre;
• Shopify is an authorised third-party processor for the major Australian banks; and
• Shopify never touches your funds, money transfers directly from your card to our merchant account.

Card processing complies with the Payment Card Industry Data Security Standard (PCI DSS). While we work to protect your information, no security system is perfect and we can't promise it will remain secure in all circumstances.

Age of consent

By using this Site, you confirm you are at least the age of majority in your state or territory of residence. Our Site shouldn't be used by anyone under the age of majority, and we don't knowingly collect data from them.

Cookies

Cookies are small data files placed on your device, often with an anonymous unique identifier. They help us improve our products and services, analyse traffic, and support advertising and marketing. They don't harm your device, and your browser's Help function explains how to restrict or block them. For more information, visit allaboutcookies.org. If you block all cookies, you may not be able to access parts of our Site.

Web beacons

We may use web beacons (clear gifs) on our Site and in our emails to understand behaviour, such as who opened an email or clicked a link, and to collect information like IP address and browser or email type. We use this to improve our email campaigns and tailor content to you. You can opt out at any time via the 'unsubscribe' link in any email.

Governing law

This Privacy Policy and your use of this Site are governed by the laws of Queensland, Australia.

Updates to this Privacy Policy

We may update this policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons. The current 'Effective date' is shown at the top so you know it's the latest version. Please check back periodically.

Questions? Email on@modedrinks.com.au.

Last updated: 31 August 2026